Account Manager

We are looking for an experienced Account Manager to join our team and help us make our clients even more successful.

Tasks

  • Ensure prompt responses to inquiries. Provide explanations of operations and service levels to clients and partners. Control deadlines and necessary information exchange
  • Negotiate and find compromises. Facilitate effective communication and coordination of problem resolutions between customer, support and development teams
  • Help formulate tasks. Supervise and guide less-experienced team members and train functional teams
  • Organize incoming information. Ensure consistency in the delivery of services and compliance with contractual support requirements
  • Collect, analyze and present statistics and trends related to service-level compliance and operational efficiency
  • Build long-term relationships with clients based on their strategic objectives
  • Work efficiently and quickly. Work can be intense, and the schedule is irregular

Our expectations

  • At least 3 years of experience as an Account Manager in the IT field
  • Strong skills in working with a large flow of information, prioritization and problem solving
  • An ability to handle a dynamic workload providing intermediate results proactively
  • Outstanding communication skills, stress resistance, experience and creativity in conflict resolution
  • The desire to study quickly and independently, explore and structure information
  • Ability to interact with multiple teams within a matrix organization
  • You understand real requests behind short formulations
  • Fluency in spoken and written English (C1)

Will be a plus

  • Experience in working with clients across multiple time zones
  • Experience in fintech and cryptocurrencies
  • Experience of interacting with stakeholders

We offer

  • Remote-first (but you can work from the office if you wish)
  • Flexible schedule
  • Attention to all your wishes

Additionally

  • Willingness to discuss relocation to Cyprus and Georgia
  • The ability to choose a currency for your salary (€, $)