L1 Support Specialist

Tasks

  • Be the first point of contact and advocate for our clients and partners;
  • Make every day reports and plans for the next day;
  • Handle inbound inquiries within provided SLA;
  • Troubleshoot clients’ issues, including API, trading and broadcasting errors;
  • Gather key information in order to escalate reported issues;
  • Track ticket progress to ensure timely communication between clients and the development team.
  • Night shifts, 2/2. The first three weeks of training will take place during the daytime.

Our expectations

  • 1+ years in a customer-facing role;
  • Flexibility to ongoing refinements in process and structure;
  • Good written English (B2-C1);
  • Ability to work independently;
  • Experience with hardware and software, strong skills of figuring out how new functionalities work;
  • Experience with trading, distributed ledger technologies is a plus;
  • Understanding how the API works is a plus.

Additionally

  • Willingness to discuss relocation to Georgia.
  • Office-based work in Tbilisi.
  • Flexible time-off and holiday policy.