L2 Support Specialist

Tasks

  • Taking immediate action to resolve incidents, working closely with development and testing teams;
  • Working with the product documentation;
  • Collaborating with development teams;
  • Inside testing of the documentation;
  • Description of the user issues;
  • Grafana monitoring.

Our expectations

  • Deep understanding of how the Client-Server model works;
  • Basic knowledge of the network (HTTP, TCP/IP, VPN);
  • Proficiency in Linux (if you are not afraid of programs without a graphical interface – we are on the same wave);
  • Understanding how the HTTP protocol works;
  • Familiarity with Software Development Life Cycle;
  • Advanced knowledge of English (B2/С1);
  • Ability to understand and communicate technical information verbally and in written form;
  • Experience in bug reporting.

Will be a plus

  • Technical background or FinTech experience;
  • Git experience;
  • Software testing experience (manual testing of application functionality, interaction with the developers, QA testing before production);
  • Experience with Jira bug tracking system;
  • Experience in creating and testing technical documentation;
  • Confluence knowledge.

Additionally

  • Willingness to discuss relocation to Georgia.
  • Office-based work in Tbilisi.
  • Flexible time-off and holiday policy.