Service Desk Specialist

Tasks

Taking immediate action to resolve incidents, working closely with development and testing teams;
Working with the product documentation;
Collaborating with development teams;
Inside testing of the documentation;
Description of the user issues;
Grafana monitoring.

Deep understanding of how the Client-Server model works;
Basic knowledge of the network (HTTP, TCP/IP, VPN);
Proficiency in Linux (if you are not afraid of programs without a graphical interface – we are on the same wave);
Understanding how the HTTP protocol works;
Familiarity with Software Development Life Cycle;
Advanced knowledge of English (B2/С1);
Ability to understand and communicate technical information verbally and in written form;
Experience in bug reporting.

Technical background or FinTech experience;
Git experience;
Software testing experience (manual testing of application functionality, interaction with the developers, QA testing before production);
Experience with Jira bug tracking system;
Experience in creating and testing technical documentation;
Confluence knowledge.