Ensure prompt response to requests. Provide explanations on operational activities and level of service to clients and partners. Control the timing and exchange of necessary information.
Negotiate and find compromises. Facilitate effective communication and problem-solving coordination between clients, support, and development teams.
Help formulate tasks. Supervise and guide less experienced team members, as well as train functional teams.
Organize incoming information. Ensure consistency in the provision of services and compliance with contractual requirements.
Collect, analyze, and present statistical data and trends related to service level compliance and operational efficiency.
Build long-term relationships with clients based on their strategic objectives.
Work a lot and fast ― the work can be intense, and the schedule is irregular.
Participate in the improvement and optimization of the unit’s activities.
Our expectations
At least 4 years of experience as an Account Manager in the IT field or as an IT entrepreneur.
The desire to study, master, and structure information and highlight insights quickly and independently.
Understand real requests behind short formulations and be able to formulate the right counter-questions.
Outstanding communication skills, stress tolerance, experience, and creativity in conflict resolution.
Strong skills in working with a large flow of information, prioritization, and problem-solving. The ability to cope with a dynamic workload by proactively broadcasting intermediate results.
Initiative and desire to improve current and build new processes and approaches.
Fluency in oral and written Russian and English (C1).
Will be a plus
Technical background.
The experience of entrepreneurship.
Experience working with clients in different time zones.
