Senior Account Manager

Tasks

  • Ensure prompt response to requests. Provide explanations on operational activities and level of service to clients and partners. Control the timing and exchange of necessary information.
  • Negotiate and find compromises. Facilitate effective communication and problem-solving coordination between clients, support, and development teams.
  • Help formulate tasks. Supervise and guide less experienced team members, as well as train functional teams.
  • Organize incoming information. Ensure consistency in the provision of services and compliance with contractual requirements.
  • Collect, analyze, and present statistical data and trends related to service level compliance and operational efficiency.
  • Build long-term relationships with clients based on their strategic objectives.
  • Work a lot and fast ― the work can be intense, and the schedule is irregular.
  • Participate in the improvement and optimization of the unit’s activities.

Our expectations

  • At least 4 years of experience as an Account Manager in the IT field or as an IT entrepreneur.
  • The desire to study, master, and structure information and highlight insights quickly and independently.
  • Understand real requests behind short formulations and be able to formulate the right counter-questions.
  • Outstanding communication skills, stress tolerance, experience, and creativity in conflict resolution.
  • Strong skills in working with a large flow of information, prioritization, and problem-solving. The ability to cope with a dynamic workload by proactively broadcasting intermediate results.
  • Initiative and desire to improve current and build new processes and approaches.
  • Fluency in oral and written Russian and English (C1).

Will be a plus

  • Technical background.
  • The experience of entrepreneurship.
  • Experience working with clients in different time zones.
  • Experience in fintech and cryptocurrencies.
  • Experience in interaction with stakeholders.

Additionally

  • Willingness to discuss relocation to Georgia.
  • Office-based work in Tbilisi.
  • Flexible time-off and holiday policy.