Support Specialist

We are looking for an experienced Support Specialist willing to provide fast and high-quality client service.

Tasks

  • Be the first point of contact and advocate for our clients and partners
  • Make every day reports and plans for the next day
  • Handle inbound inquiries within provided SLA
  • Troubleshoot clients’ issues, including API, trading and broadcasting errors
  • Gather key information in order to escalate reported issues
  • Track ticket progress to ensure timely communication between clients and the development team
  • Shift: night. The first 3 weeks of training take place at the office during daytime hours

Our expectations

  • 1+ years in a customer-facing role
  • Flexibility to ongoing refinements in process and structure
  • Good written English (B2-C1)
  • Ability to work independently
  • Experience with hardware and software, strong skills of figuring out how new functionalities work
  • Experience with trading, distributed ledger technologies is a plus

We offer

  • Remote-first (but you can work from the office if you wish)
  • Flexible schedule
  • Attention to all your wishes

Additionally

  • Willingness to discuss relocation to Cyprus and Georgia
  • The ability to choose a currency for your salary (€, $)